Refund policy
Effective Date: January 1, 2023
Welcome to NailCanvas.
At NailCanvas, customer satisfaction is our highest priority. We are committed to providing premium-quality nail accessories, display solutions, and beauty products while ensuring every customer enjoys a safe and reliable shopping experience. If for any reason you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and the procedures for requesting a return, replacement, or refund.
By placing an order through https://nailcanvas.website, you acknowledge that you have read and agreed to this Return & Refund Policy.
1. Our Return Guarantee
We proudly offer a 30-day return and refund policy for all eligible purchases.
Customers may request a return within 30 calendar days from the date their order is successfully delivered.
To qualify for a return, products must meet the following conditions:
- The item is unused or only minimally handled.
- The item remains in its original condition.
- Original packaging, accessories, manuals, and inserts are included whenever possible.
- The item is not intentionally damaged by the customer.
Products returned without prior authorization may not be accepted.
2. Free Returns
NailCanvas proudly provides free returns for eligible orders.
If your return request is approved, we will provide detailed return instructions. Depending on your location, we may provide:
- A prepaid return shipping label;
- A designated return address;
- Alternative return instructions.
Please do not return products until you receive authorization from our customer support team.
3. Refund Eligibility
Refunds may be approved under the following circumstances:
- The incorrect product was delivered.
- The item arrived damaged.
- The product contains manufacturing defects.
- The shipment was lost during transportation.
- The item arrived incomplete.
- The order cannot be delivered due to carrier issues.
- The customer chooses to return the product within the eligible return period.
Every request is reviewed individually to ensure fairness for both our customers and our business.
4. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days after delivery.
Please include:
- Your order number;
- A description of the issue;
- Clear photographs showing the product;
- Photos of the shipping package if applicable.
Once verified, we will provide one of the following solutions:
- A full refund;
- A replacement product;
- A replacement for the damaged part if applicable.
5. Incorrect Orders
If you receive an item different from what you ordered, please notify us immediately.
After verification, we will arrange one of the following:
- Shipment of the correct product;
- Replacement order;
- Full refund if replacement is unavailable.
6. Lost Packages
If tracking information indicates unusual delays or confirms that a shipment has been lost during transit, we will investigate the matter with the shipping carrier.
If the package is officially determined to be lost, customers may choose between:
- A replacement shipment; or
- A full refund.
7. Order Cancellation
Orders may be cancelled before processing begins.
If your order has not yet entered fulfillment, a full refund will be issued.
Once an order has been processed or shipped, cancellation may no longer be possible. Customers may instead request a return after delivery under this policy.
8. Non-Returnable Items
For hygiene, safety, and product integrity, certain products may not be eligible for return, including:
- Personalized or customized products;
- Items intentionally damaged after delivery;
- Products showing excessive wear or misuse;
- Products returned without significant original components;
- Gift cards;
- Downloadable digital products (if applicable).
Where required by applicable consumer protection laws, these limitations will not affect your statutory rights.
9. Return Process
To initiate a return:
Step 1
Contact our customer support team.
Email:
support@nailcanvas.website
Include:
- Full name
- Order number
- Reason for return
- Supporting photos (if applicable)
Step 2
Our support team will review your request within approximately 1–2 business days.
Step 3
If approved, we will provide return instructions.
Step 4
After receiving and inspecting the returned item, we will process your refund.
10. Refund Processing
Approved refunds are issued using the original payment method whenever possible.
Refund processing times are generally:
- Inspection: 1–3 business days
- Refund approval: 1 business day
- Bank or payment provider processing: 5–10 business days
Actual processing times may vary depending on your financial institution.
11. Exchanges
If you would like a different item, color, or variation, we recommend requesting a return (if eligible) and placing a new order.
Exchanges are subject to product availability.
12. Return Shipping Address
Please do not send returns to the address listed on our website unless instructed by our support team.
Returns should only be sent to the address provided during the return authorization process.
13. Late or Missing Refunds
If you have not yet received your refund:
- Verify your bank account.
- Check with your credit card provider.
- Contact your payment provider.
- Allow several additional business days for processing.
If the issue remains unresolved, please contact us.
14. Consumer Rights
Nothing contained in this Return & Refund Policy limits any rights available to consumers under applicable laws.
Where local consumer protection regulations provide additional rights, those rights shall prevail.
15. Policy Updates
NailCanvas reserves the right to update this Return & Refund Policy at any time.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically.
Contact Information
NailCanvas
Website:
https://nailcanvas.website
Email:
support@nailcanvas.website
Phone:
+1 604 868-3835
Business Address:
334 First St,
New Westminster, BC V3L 2G6,
Canada
Business Established:
2023