Shipping policy

Effective Date: January 1, 2023

Welcome to NailCanvas.

Thank you for choosing NailCanvas. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy outlines how orders are processed, shipped, and delivered when you shop at https://nailcanvas.website.

By placing an order through our Website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

NailCanvas proudly offers Free Worldwide Shipping.

We currently ship to customers in most countries and regions around the world. If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.

2. Shipping Cost

We are pleased to offer:

FREE Standard Shipping on all orders worldwide.

There are no minimum purchase requirements to qualify for free shipping.

Customers will not be charged additional shipping fees at checkout unless otherwise stated for special services or expedited delivery options.

3. Order Processing Time

After your order is successfully placed, our team begins preparing it for shipment.

Processing Time:

  • 1–2 Business Days

Processing includes:

  • Order verification
  • Quality inspection
  • Secure packaging
  • Shipment preparation

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed during holidays or promotional events may require additional processing time.

4. Estimated Delivery Time

After shipment, estimated delivery is:

7–10 Business Days

Delivery estimates may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Local courier operations
  • Weather conditions
  • Peak shopping seasons
  • Public holidays
  • Unexpected transportation delays

Delivery times are estimates only and are not guaranteed.

5. Shipping Carriers

To ensure reliable worldwide delivery, NailCanvas works with trusted logistics partners and local postal services.

Depending on your destination, your order may be delivered by international or regional carriers selected based on efficiency and service availability.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number
  • Carrier information (when available)
  • Tracking link

Tracking information may take 24–72 hours to become active after shipment.

If you have not received your tracking information within several business days after shipment, please contact our support team.

7. Customs, Duties and Taxes

Most orders are delivered without additional charges.

However, depending on your country's import regulations, customers may occasionally be responsible for:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Other government-imposed charges

These fees are determined by local authorities and are not controlled by NailCanvas.

Customers are responsible for complying with the customs regulations of their destination country.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Country
  • Phone number

NailCanvas is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will make every effort to update the shipping information before the order is dispatched.

9. Failed Delivery Attempts

If a delivery cannot be completed due to:

  • Incorrect address
  • Recipient unavailable
  • Refusal to accept delivery
  • Failure to collect the package
  • Local carrier limitations

the package may be returned to the shipping facility or destroyed according to the carrier's policy.

If reshipment is possible, our customer support team will work with you to arrange an appropriate solution.

10. Lost Packages

If your package appears to be lost during transit, please contact us.

Our team will investigate the shipment with the carrier.

If the package is officially confirmed as lost, customers may choose either:

  • A replacement shipment, or
  • A full refund

in accordance with our Return & Refund Policy.

11. Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package
  • A brief description of the issue

Once verified, we will arrange an appropriate solution, including:

  • Replacement
  • Refund
  • Partial refund
  • Replacement parts (where applicable)

12. Multiple Shipments

For logistical reasons, orders containing multiple products may occasionally be shipped separately.

In such cases:

  • You will receive separate tracking information for each shipment when available.
  • There will be no additional shipping charges.

13. Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • Supply chain interruptions
  • Natural disasters
  • Government restrictions

NailCanvas appreciates your patience should such situations arise.

14. Refused Shipments

If a customer refuses delivery without prior authorization, any refund issued may exclude costs incurred as a result of the refused shipment where permitted by applicable law.

Customers are encouraged to contact us before refusing any package so we can assist in finding the best solution.

15. Order Changes

If you need to modify your shipping address or order details, please contact us immediately after placing your order.

Once an order has entered processing or has been shipped, changes may no longer be possible.

16. Shipping Restrictions

Although we ship worldwide, certain products may be unavailable in specific countries due to local regulations or carrier limitations.

If shipping restrictions affect your order, we will notify you promptly and provide available options, including a full refund if necessary.

17. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information
  • Monitoring shipment tracking
  • Collecting deliveries in a timely manner
  • Paying any applicable customs duties or import taxes required by local authorities

18. Policy Updates

NailCanvas reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on our Website.

We encourage customers to review this policy periodically.

Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us.

NailCanvas

Website: https://nailcanvas.website

Email: support@nailcanvas.website

Phone: +1 604 868-3835

Business Address:

334 First St
New Westminster, BC V3L 2G6
Canada

Business Established: 2023